Insurance Consumer Complaints Handling Survey

The Financial Services Authority (“FSA”) as the regulator of the Insurance Industry is committed to ensuring all consumers the best complaints handling experience possible. As part of our ongoing effort to strive for and maintain the highest standards of care and client service, we would appreciate your feedback regarding the handling of complaints. It is a short 15 question survey that should only take a minute, and your responses will help improve the industry and ultimately you as the end customer.

The Financial Services Authority (“FSA”) thank you for your participation. For more information, please contact the FSA on 4380800 or email:

qr code complaints

The Financial Services Authority